Term & Condition

How to Buy – when you are ready

If you have made your purchase at a Diamond Exchange office in Melbourne, Sydney, Toronto or New York, Your customer service consultant will handle all the formalities for you.

If you choose to purchase online then:

If you are ready to proceed, email soon or phone and we will send a formal 'Request to Purchase' subject to availability.  When you commit to the purchase, nominating your method of payment and confirming your delivery details, we can hold the diamond for 24 hours while you organize payment and we finalise the invoice and order details.

If you are not quite ready to buy, keep on looking and learning but do not be too concerned about the diamond you may want being sold before you make up your mind, there will be another one just for you.

Our ideal is for you to be sure of what you want, ready to buy, and certain that we could find the best diamond to suit your wishes of quality and value exactly, if you wished.

Our Terms of Trade

The diamond price quoted on the web is fixed for 24hrs from the time you express your interest to us and may be subject to change thereafter.

Free delivery of purchases within Canada to metropolitan areas. Additional charges apply for rural areas and overseas territories.

Payment options and confirmation of purchase

Canada

Most diamonds are purchased by Wire Transfer, this is the accepted method of payment and the majority of our business is conducted in this way.

Australia

Our preferred payment option is Netbank transfer or direct bank transfer to our Commonwealth Bank account.  Allow overnight for the transaction to appear in our account.  Alternatively, you may pay by VISA, MasterCharge, or Mastercard (add 1.5% administration charge) or by AMEX (add 4% administration charge) or by bank cheque.  Escrow service is also available for an additional service charge of 5% payable to the escrow agent regardless of the outcome.

The diamond is considered to have been purchased only after confirmation of deposit of funds to our account by transfer or bank cheque, or credit card transaction approval.  If none of these events happen within the 24 hour hold period then, unless you made special arrangements with us, the hold will be released and it is possible that someone else may choose that diamond.

Refunds and Guarantee

Your money will be refunded if we happen to miss the diamond you wanted because of fine timing.  If you wish, we will find a suitable replacement.

We inspect every diamond before it is shipped to you.  In the rare event that the diamond is not as expected we will refund your money or find a suitable replacement, as you wish.

We offer a 30 day unconditional money back guarantee if you are not entirely satisfied with your diamond purchase.  For obvious reasons custom made jewellery is excluded from the return policy, the diamond component of the jewellery is however  included. Where goods returned are diamonds, authenticity shall first be verified by an independent and duly registered valuator before final settlement.

Delivery

Allow 7-10 working days for delivery of diamond. If you have also ordered a ring, please allow a further 7-10 working days for delivery.  We will contact you to make arrangements for you to collect or you will be notified of courier dispatch and you can track your delivery over the internet